Policies
Refunds & Returns
Our 30-day return window and how to request a refund or exchange from the official King Maker store.
30-day window
Request a return within 30 days of purchase from our official store.
Unused condition
Items must be unused, sealed where applicable, and in original packaging.
Contact first
Email support before shipping anything back so we can guide the return.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Proof of purchase (order confirmation or receipt) is required.
This policy applies to products purchased directly from kingmakersupplement.com. Purchases from other retailers follow that retailer’s return rules.
How to start a return
Please contact us before sending anything back. Email support@kingmakersupplement.com with your order number and reason for return. We’ll confirm eligibility and provide return instructions.
Do not ship a return without contacting support first — unauthorized returns may be delayed or refused.
Refunds
Once your return is received and inspected, we’ll email you to confirm we have it and whether the refund is approved.
If approved, the refund is issued to your original payment method. Please allow time for your bank or card issuer to post the credit — this can take additional business days after we process it.
Late or missing refunds
If you haven’t seen your refund yet:
- Check your bank or card account again
- Contact your credit card company — posting can take extra time
- Contact your bank if needed
Still missing? Email support@kingmakersupplement.com with your order number and we’ll help track it down.
Exchanges
We replace items that arrive defective or damaged. If you need a replacement of the same product, email support with your order number and photos of the issue when possible. We’ll arrange the next steps.
Return shipping
You are responsible for return shipping costs unless we confirm the item was damaged, defective, or sent in error. Original outbound shipping costs are generally non-refundable.
We recommend a trackable shipping method. We are not responsible for returns lost in transit before they reach us.
Shipping delays
If your parcel is delayed and you need help urgently, contact our support team. Please do not open a refund or chargeback on your own before reaching out — we’ll work with you to locate the shipment or resolve the order.
When a refund is approved after support review, it is typically issued within 5–7 business days.
Need help?
Questions about a return or refund? Email support@kingmakersupplement.com or visit our Contact Us page.
Need to start a return?
Contact support first.
Send your order number and we’ll confirm eligibility and next steps.